In this “musing,” I am taking a somewhat controversial stance in hopes of provoking a healthy dialogue.
I find that business decisions often need to reconcile the competing demands of quality and timeliness in the output of a business product or service. Companies that manufacture a product must maintain consistency by seeing to every detail. Without a quality product they wouldn’t be in business. Likewise, companies that deliver a service must ensure quality experiences in order to cultivate a loyal following. The most desirable outcome of providing these top-notch products and services is recurring business, or even better, customers advocating on behalf of your business.
If you are in a leadership position, which do you prioritize – quality or timeliness? Just play along with me here and think about where you currently focus your time. Do you spend your time evaluating projects and initiatives to see they’re done correctly, or do you obsess over the customer experience? In all likelihood, neither you nor I put the same amount of energy into them all the time.
As a businessperson and a consumer, … Read More »
Professional & Life Goals Are Like Boulders posted by: Mitch May 2, 2012
One of the most rewarding parts of writing a blog on leadership is the feedback I receive on a regular basis from colleagues and community members. Recently, I received an email from a colleague expressing how much a recent post resonated with her life and professional beliefs. After reading her email, I asked if she would write a response.
The following is written by Kate Salyers, assistant vice president and special assets officer, and provides complementary insight and perspective into professional and personal happiness.
When I was as senior in college, I was like everyone else in my class – excited about graduation and anxious about finding the right career. At the time, I was looking for a position where I could use my skills, and provide work that was both enjoyable and rewarding. Based on previous employment experience, I was also looking for an employer with a strong, positive corporate culture.
Although I had a vision for what I wanted, … Read More »
Categories
Mitch recommends:
Check out Pacific Continental's Twitter and Facebook pages.
