Have you ever been in the middle of a contentious discussion and wondered, ‘Where is he (or she) coming from?’
I’m not referring to comprehending each other – rather, on a broader scale - “How did he or she come to have this perspective in the first place?” Communication lapses are most common when there is a disconnect in how we perceive one another, or how we perceive fact and fiction. I’d like to share three tactics to use when working with teammates whose ideas or actions seem to “come out of left field.”
Allow me to share a personal story to make a point. Growing up, I would occasionally argue with my older sister when she was tasked with watching me while my parents were running errands. I didn’t particularly like the fact that she was “in charge” as I perceived her authority as autocratic. On those few occasions when I felt justifiable to complain to my parents about her poor supervision, they seemed to follow the three thoughts I noted above.
They took the time to listen to us both in order to understand what the problem was. They didn’t act immediately, and instead waited until they could process the information and decide upon an appropriate course of action. Lastly, they allowed the truth to determine the “punishment.” Occasionally, my sister was reprimanded, and (I have to admit to my chagrin) occasionally I was reprimanded.
What are your go-to strategies for resolving a disagreement in the workplace? Please share your own ideas or tips for making peace. As always, thanks for your support!This entry was posted on Wednesday, December 7, 2011.